Social

Competencies for Customer Education Professionals in Software-as-a-Service Organizations: A Multi-Phase Analysis

Dissertation, 2020. The competencies for instructional design and technology professionals have been well-defined by researchers and professional associations, and a multitude of competency models for training professionals exist. However, much of the research focuses on professionals who conduct employee training (Kang & Ritzhaupt, 2015; Kelly, 2016; Moallem, 1995; Ritzhaupt, Martin, & Daniels, 2010; Sugar et al., 2012), and very little research exists on the requirements for customer education professionals, who often conduct or coordinate external or client-facing training. The purpose of this two-phase qualitative study was to generate a systematic understanding of job requirements for customer education professionals and to provide a foundation for the development of core competencies related to customer education. A multiphase research approach was used to develop the competencies which involved a content analysis of Software-as-a-Service (SaaS) customer education job announcements and a Delphi method for expert feedback. As a result, potential core competencies across three position levels were identified. This should be viewed as the first step in a larger effort to standardize the customer education profession and provides future research opportunities.

Educators’ perceptions of a maker-based learning experience

Jonathan D. Cohen, Julia Huprich, W. Monty Jones, Shaunna Smith. 2017. International Journal of Information and Learning Technology, Vol. 34 Issue: 5, pp.428-438. This qualitative study utilized participants’ weekly and end-of-semester written reflections to illustrate the participants’ perceptions of a semester-long university course focused on the role of maker principles and technologies in a variety of educational contexts.

Perceived Effectiveness of E-Learning for Technology Instruction in Public Library Staff Development Programs: A Survey Based on the Technology Acceptance Model

Thesis, 2016. The purpose of this research study was to determine the perceived effectiveness of e-learning for staff members in public libraries.

Web Accessibility and Accessibility Instruction

Green, Ravonne A.; Huprich, Julia. Journal of Access Services, v6 n1-2 p116-136 2009. This article examines previous studies about the Web accessibility of SLIS Web sites and university library Web sites supporting SLIS and builds on these studies by providing current data about SLIS opportunities for learning about accessible products and services for individuals with disabilities.

How Accessible Are Public Libraries' Web Sites? A Study of Georgia Public Libraries

Emma Ingle, Ravonne A. Green & Julia Huprich. 2009. Journal of Access Services, 6:1-2, 101-115. This article reports a study of Web site accessibility of public libraries in Georgia. The focus of the report is whether public libraries use accessible guidelines and standards in making their Web sites accessible. 

A Brief Introduction to Performance Management

Library Worklife, 2008. Performance management, unlike traditional annual evaluation, provides employees with feedback throughout the year. The system allows constant re-evaluation of goals, progress and performance. This process requires more interaction between the supervisor and supervisee and encourages the professional development of the employee to meet the organization’s changing needs.

Burnout in Academic Libraries

Huprich, J. 2007. Library Worklife, 4(10). Research has shown that administrators can implement programs to intervene in the burnout process and inspire their employees to reach their full potential and their utmost productivity level. An effective professional development program that focuses on successful orientation, participatory management and continued education can be very effective in preventing burnout.  

Assessing the Library Homepages of COPLAC Institutions for Section 508 Accessibility Errors: Who's Accessible, Who's Not, and How the Online WebXACT Assessment Tool Can Help. 

Huprich, J., & Green, R. 2007. Journal of Access Services, 4(1-2), 59-73. The main aim of the study is to demonstrate the need to check library websites using the free WebXACT tool. This tool offers suggestions for accessibility that should serve to decrease the number of pages that are inaccessible to patrons.